What is wrong with this computer?

Question

My girlfriend's computer is displaying some weird symptoms that we've never seen before, and I was wondering if anybody could tell me what it is.

Here are two links to images which show what visual disturbances are occurring on the screen:

http://imageshack.com/a/img843/8274/9xq6.jpg
http://imageshack.com/a/img845/7982/usox.jpg

Here are the symptoms when using the computer:

- All of a sudden freezes for like 2 mins
- Music being played stops
- Then unfreezes
- Fuzzy cursors appear
- Screen keeps freezing for a few seconds, and mouse constantly sticks.
and, wrong cursor in wrong places.

The computer is a relatively decent computer, it has an i3 Dual Core processor (first generation), a gtx 560 gpu, a 650W OCZ psu (http://www.amazon.co.uk/gp/product/B005DJJRVQ/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1) and about 1.5TB of hard drive space.

The GPU and PSU are quite new and haven't been used for very long, so I don't think they are failing, but you never know.

Thanks for your answers!

Denisi · Answer

Turn it off and hold F8 after the bios screen. It will get you to the Advanced menu. Select 'Safe Mode with Networking'. Download Malware Bytes and Superantispyware. UPDATE, Run QUICK scans THEN FULL scans.
Afterwards, you will be eternally loved :P

Anonymous · Answer

You have a virus. Dowwnload Malwarebytes or Google mabam.exe

Tom and Anna Marie · Answer

Simplify the problem

Run virus software ,re-test

Remove computer from network, re-test

If it is a laptop, place it on a cooler or make sure plenty of cool air is entering to illuminate overheating by suffocation.

Run an off line program other than a game to see is failure is only when gaming.

If it only fails only when gaming off line on a cool hard surfaces, change to a different game to see if it also fails.

The program you describe is common to a DVD, CD read problem.  Are you by any chance running a program from disc when it fails? If so, a dirty/damaged disc is possible

Corrupted software is another possibility- reload to resolve

Overheating for other reasons is another possibility

Isolate and resolve

denz1234567 · Answer

Sounds like your hard drive is dying. Try getting a "live linux" & boot from a USB flash drive. It won't overwrite any of your Windows files. See how it performs with Linux (music & video playback).

? · Answer

Sounds like you have graphics issues or monitor issues. Not sure how to fix the problem :/

What is wrong with this computer?

5 Answers