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Do you think I did anything wrong in this situation with this woman’s credit card?
Today at my retail job, this woman at my register paid for her items with her credit card. She then decided she didn’t want anything after all but it was too late because her card was already accepted. So I told her I’ll just scan her receipt and then return everything. And I told her to enter her card back into the chip slot. To my surprise, she comes back maybe 10 or 15 minutes later yelling and screaming because she tried to buy something at the jewelry counter but her card was declined. And she was accusing me of preventing her from buying food for her family and she was demanding me to give her money back. So I called my manager over and she told her that it takes about 48 hours for money to go back on to a credit card. Is there anything I could’ve done differently or is this just a hot-headed *****?
6 Answers
- 3 weeks ago
My wife works in retail, and she's seen this many times, it's an obvious case of fraud. There's no way that a credit card runs into a hard limit so quickly. It was very suspicious that as soon as she bought all of that stuff at your counter, and then immediately changed her mind to return everything. It was even more suspicious that she tried to buy jewelry at the next counter. If she's worried about feeding her family why is she buying jewelry?
- DON WLv 73 weeks ago
I agree that it was probably a stolen card. Her initial purchases were to check that the card was valid. After she saw that the card was valid, she had no interest in the items she had purchased, and went to the jewelry counter to purchase something expensive, that she might be able to sell on the street for cash. At that point, the bank's computer saw that something was wrong, and denied the card.
- Girlie ElectricsLv 73 weeks ago
You could have told her at the time of her original transaction that since it had been accepted as a valid charge by the card issuer, the available amount on the card will take a couple of days to correct itself.
Anything after that is very much her problem.
- Anonymous3 weeks ago
Credit card transactions can be voided as long as the daily batch hasn't been processed (which it wasn't). A voided transaction (as opposed to a return) would have prevented the issue the customer experienced.
I have no clue what your employer's policies are, how their registers work or how you've been trained. What I do know is that it was physically possible to void that transaction which you did not do.
As long as you were following your employer's policies, you did nothing wrong. The customer sounds like a piece of work.