AVG found a trojan horse on my computer but can't remove it. What do I do?

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits:

http://support.kaspersky.com/faq/?qid=208280684

Regardless of the results, download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link. Copy and paste it into your browser’s address bar, and press Enter.

http://www.myantispyware.com/mbam

After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.

If the problem still exists, download and run the free Kaspersky Virus Removal Tool:

http://www.kaspersky.com/antivirus-removal-tool?fo...

You should now delete TDSSKiller.exe and the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

Hope this helps.

2

Update your AVG to latest version AVG 2013. I also got resolution from Trojan after update my AVG 2012 to 2013.

As an best alternative you can use some of the best anti-virus software program where you wont face any problem.

Macafee

Trend Micro

Microsoft security essentials.

try reinstalling windows from your backup image might want to get malwarebytes and run it could be of some help

leave it in quarantine and send file to them

is free support