why did ford lie to my sister?

ford dint lie to your sister the dealership did they are a independent company please have your sister get in contact with the ford motor custmer service division and report this to them thank you

Since I work as a Ford service manager and deal with problems like this daily I will take a stab at this question. Without seeing the ticket or technician comments I am assuming they did a battery and an alternator both, when we turn warranty repairs into Ford for payment they are interested in the diagnostic steps we performed, what we found and what we did to repair the problem. A big part of this is what Ford calls the causal part, basically they want to know what part caused the root failure not the collateral damage which in your sisters case could very well have been a battery failure causing damage to the alternator. This sounds to me like the service writer did a poor job explaining the repair to your sister in terms she could understand. I don't know if you have ever had the pleasure of working with the public but it is not easy, customers can be difficult, vehicles are expensive and the customer has high expectations of them. As far as ranting and raving about about Ford motor company and their vehicles because of one problem coupled with a poor service experience, you need to lighten up in life or you will have a lot of disappointments. All vehicles have occasional problems, I don't care what company made them, if you are unhappy with your dealers service department try another dealer, most of us do all we can to make our customers happy, our jobs depend on it. Soon your sister will be getting a survey from Ford, have her fill it out and send it back, I guarantee the dealer will hear that she was not satisfied, just answer it truthfully not like a drunken sailor on a binge and it will get taken seriously. Remember, don't take life so serious, nobody gets out alive!

You're basing your whole argument on a minor communications failure. You also didn't mention what kind of car exactly it was either, so good job providing all the pertinent information. He's what I gather happened. Your sister bought a car. It had a problem. Ford fixed it under warranty and now the car is fixed. I don't see the problem here. It's entirely possible that they made the wrong diagnosis and discovered that the battery was good after all and it was a faulty alternator. It's possible that they failed to mention it, but what difference does it make? The car was fixed, and if this was a new car, you didn't pay anything for it. What more do you want?

An isolated incident does not a bad product or service make...

If the car has a new alternator and belt and it was done under

warranty (brand new) I am sure the service Dept. will have her

sign the repairs so they can submit their claim to Ford and get

paid. I too am a mechanic but I simply can't SEE when an

alternator stops working, however I do know to use proper test

procedures to make a diagnostic determination so that warranty

will pay the claim....