Problem loading page happens too quickly when not surfing; see below?

Question

I am on dial-up, using a second phone line we had installed . I have had a problem that drives me crazy. I tried talking to my isp techs about it, and they didn’t understand why it was happening; I tried calling Dell tech support; big joke!
Anyway, after going online, if I don’t continue surfing or otherwise having things coming and going over the line, after about 3 minutes or so, the browser program is no longer able to find the server, and so can’t load the page. When I used I.E., there was a link I could click that said “detect network settings”, and when I clicked it, usually after that the page would load. Now, using firefox, it says “problem loading page” and “server not found”, with a button to click to “try again” that sometimes brings the page. But for the most part, I have to manually go offline, then go back online, then I can load pages as long as I don’t delay for too long. 
Could it be the poor quality of the phone line? I am set to "automatically detect network settings

J T · Accepted Answer

It is possible that there is some noisy phone lines involved however, my first troubleshooting steps would be to make sure the system is completely clear of Malware/spyware and then rebuild the tcp/ip stack.

Sounds difficult. But I have the easy way. See the end of post.

Other than that you need to ask your ISP what sort of idle time limits they have set. Three minutes sounds very very low which leads me to beleive that perhaps it is not an idle time out from your isp. Try this.Open My Computer. Then double click on Control Panel. Then Double click on Internet Options. Click on the Connections tab, then click on ISP connetion once, to highlight it. Click Settings. Then click on Advanced. Then uncheck the checkmark were it says: "Disconnect if idle for X minutes". That should do it.

To remove spyware/malware. Go to www.safer-networking.org and download Spybot Search And Destroy. INstall and run it.

Go to Lavasoft.com download their free utility "Adaware" and run it.

Rebuild your tcp stack.
http://www.snapfiles.com/get/winsockxpfix.html Download and run this utility. Reboot our computer.

hasan05842 · Answer

that happened to me... 

well not the same thing but u get wot i mean... 

so make sure u have no other ISP software on ur computer... 

make sure u have no virus or spy ware or ad ware, 

u meeting the minimum requirments that are needed,,, 

make sure that he service pack is up-to-date. etc..

Problem loading page happens too quickly when not surfing; see below?

2 Answers